Someone is always watching — even when your building is empty. Round-the-clock monitoring via NSI and SSAIB-approved Alarm Receiving Centres.
Schools are unoccupied for over 70% of the year. NHS buildings handle emergencies at 3am. Council depots sit empty every weekend. In all these scenarios, a security system that simply triggers a local siren — with no one to hear it and no one to respond — provides very limited protection.
Professional 24/7 monitoring via an NSI or SSAIB-approved Alarm Receiving Centre transforms your alarm and CCTV systems from passive deterrents into active, responsive security infrastructure that detects, verifies and escalates in real time — without requiring a member of your staff to be on call.
Every monitoring service we offer is delivered via NSI or SSAIB-approved Alarm Receiving Centres, staffed by trained operators around the clock. We connect your systems, manage the relationship, and handle the administration — you get the protection.
Your intruder alarm panel is connected to our NSI-approved ARC via a secure dual-path signalling system. When an alarm signal is received, trained operators follow a defined response protocol — verifying the activation, contacting keyholders in sequence, and notifying the police under your site's Unique Reference Number (URN) where a confirmed intruder event is suspected.
IP CCTV cameras connected to the ARC allow operators to visually verify alarm activations before escalating — dramatically reducing false alarm notifications to police while accelerating response to genuine events. Operators can view live camera feeds, challenge intruders via audio speakers and coordinate a response in real time.
Fire alarm panels connected to the ARC ensure that a confirmed fire activation results in an immediate call to the fire brigade — even when the building is empty and no one is present to make that call. For schools, NHS buildings and public estates, this is particularly critical outside normal hours when a fire could take hold before being discovered.
Caretakers, site managers, healthcare workers and other staff working alone in your buildings need a personal safety net. Lone worker devices and apps provide timed check-ins, amber and red alert escalation, and GPS location tracking — with ARC operators ready to coordinate help if a check-in is missed or a panic button is activated.
Maintaining an accurate, up-to-date keyholder list is a monitoring obligation that many organisations struggle to keep current. We manage your keyholder records, update contact details and escalation sequences when staff change, and conduct annual reviews to ensure the ARC always has current, reachable contacts for your site.
We only connect your systems to Alarm Receiving Centres that hold NSI or SSAIB approval under the relevant standards. No exceptions — because your insurer, and your people, deserve nothing less.
All intruder and fire alarm monitoring connections are made to ARCs holding NSI approval to BS EN 50518, the European standard for monitoring centres. NSI approval involves regular independent audit of ARC operations, staffing, resilience and response procedures.
Where specified, we connect to SSAIB-approved Alarm Receiving Centres — offering equivalent independently-audited quality assurance for monitoring operations. Both NSI and SSAIB approvals are accepted by insurers and satisfy procurement requirements for public sector organisations.
Our ARC partners operate with full geographic redundancy — a second, independent monitoring centre that takes over automatically if the primary site is affected by a power failure, connectivity issue or other disruption. Your monitoring never goes offline.
Every monitoring connection we establish uses NSI or SSAIB-approved ARCs — meeting insurer requirements, police scheme eligibility and public sector procurement standards.
When the same company installs your security systems and manages your monitoring connections, there are no handover gaps, no conflicting advice and no ambiguity about who is responsible when something needs resolving.
We have established relationships with a select group of NSI and SSAIB-approved ARC partners — chosen for their sector experience, response times and track record with education and public sector clients. We don't connect your systems to just any ARC.
Setting up monitoring connections, managing keyholder lists, updating site details when you move staff on and reviewing URN status — we handle all of this. You get the protection; we manage the administration on your behalf.
Because we installed your CCTV, intruder alarm and fire system, our ARC partners receive the full picture when an event occurs. Alarm signal, camera access, site layout, keyholder list — all in one place, ready for an immediate, coordinated response.
The monitoring requirements for a school with long holiday periods differ from an NHS site with 24-hour operations or a council building with weekend closures. We tailor monitoring protocols to your occupancy patterns.
Alarm and CCTV monitoring tailored to school holiday patterns — heightened vigilance during term breaks when buildings are empty and most at risk.
Intruder, fire and lone worker monitoring for public sector buildings — meeting insurer requirements and protecting staff and assets around the clock.
Already have security systems in place? Talk to us about connecting them to accredited monitoring. Or let us design and install everything from scratch — with monitoring included from day one.